Contact
Get in touch
Questions about an order, a size, a return, or a stone? Email us and a real person answers.
We reply within one business day, seven days a week.
Before you email
- Order status — your tracking number is emailed the moment your order ships. Check your spam folder first, then reach out.
- Returns and exchanges — see our Returns Policy. Send your order number and we'll issue a return authorization.
- Sizing — every product page lists available lengths and stone sizes. If you're between sizes, email us and we'll help you pick.
- Warranty claims — see our Warranty page for what's covered and how to file.
- Your stone — every order ships with its GRA certificate. Lost yours? Email your order number and we'll sort it.
What we can't help with
We can't change or cancel an order once it has shipped, and we can't reroute a package mid-transit. If your address was wrong, email us immediately — before it ships we can fix it.